Frequently Asked Questions
Everything you need to know about ordering and shipping.
Help Center (20 Questions / 5 Categories)
1. Ordering
Q: How do I place an order?
A: You can add items to your cart and proceed to checkout, then confirm payment via Line.
A: You can add items to your cart and proceed to checkout, then confirm payment via Line.
Q: Can I modify my order?
A: Yes, please contact us via Line within 24 hours.
A: Yes, please contact us via Line within 24 hours.
Q: Do I need an account?
A: No, a guest checkout option is available.
A: No, a guest checkout option is available.
Q: What if an item is out of stock?
A: Since pieces are handcrafted, you can request a custom backorder.
A: Since pieces are handcrafted, you can request a custom backorder.
2. Shipping
Q: Do you ship internationally?
A: Yes, we provide worldwide shipping.
A: Yes, we provide worldwide shipping.
Q: How long does shipping take?
A: Domestic (Thailand) is 2-3 days. International takes 10-15 business days.
A: Domestic (Thailand) is 2-3 days. International takes 10-15 business days.
Q: How can I track my order?
A: We will send you a tracking number via email/Line once dispatched.
A: We will send you a tracking number via email/Line once dispatched.
Q: What are the shipping costs?
A: Calculated at checkout based on your delivery address.
A: Calculated at checkout based on your delivery address.
3. Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 7 days of receiving the item if damaged.
A: Returns are accepted within 7 days of receiving the item if damaged.
Q: How do I request a refund?
A: Send us a message on Line with your order number and photos of the item.
A: Send us a message on Line with your order number and photos of the item.
Q: Who pays for return shipping?
A: If the item is defective, we cover it. Otherwise, the buyer pays return shipping.
A: If the item is defective, we cover it. Otherwise, the buyer pays return shipping.
Q: Can I exchange an item?
A: Yes, exchanges for items of equal value are permitted within 7 days.
A: Yes, exchanges for items of equal value are permitted within 7 days.
4. Product Information
Q: What materials are used?
A: We exclusively use 99.9% bare, uncoated pure copper wire.
A: We exclusively use 99.9% bare, uncoated pure copper wire.
Q: Will the copper tarnish?
A: Yes, it is a living metal and will naturally oxidize, which many customers love.
A: Yes, it is a living metal and will naturally oxidize, which many customers love.
Q: How do I clean my copper jewelry?
A: Lemon juice and a pinch of salt will restore its bright shine instantly.
A: Lemon juice and a pinch of salt will restore its bright shine instantly.
Q: Are the stones natural?
A: Yes, all gemstones used in our tensor rings and amulets are 100% natural.
A: Yes, all gemstones used in our tensor rings and amulets are 100% natural.
5. Payments
Q: What payment methods are accepted?
A: Bank transfer, PromptPay (Thailand), and PayPal for international orders.
A: Bank transfer, PromptPay (Thailand), and PayPal for international orders.
Q: Is my payment information secure?
A: Yes, we handle payments manually outside the site via highly secure banking apps.
A: Yes, we handle payments manually outside the site via highly secure banking apps.
Q: Do you accept bank transfers?
A: Yes, this is our primary method for domestic customers.
A: Yes, this is our primary method for domestic customers.
Q: When will I be charged?
A: You initiate the transfer after checking out, so you have full control.
A: You initiate the transfer after checking out, so you have full control.